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FAQ

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Our Privacy Policy

Effective: August 2006

Our policy in brief: We respect your privacy and will never sell, rent, loan, or disclose specific information about you that could be used by a third party for their commercial gain.

We will not disclose your e-mail address to a third party without your permission. Following are details regarding our Privacy Policy:

Our Commitment To Privacy: Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect: This notice applies to all information collected or submitted on the Mialacenamexicana.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name Shipping & billing address Email address Phone number Credit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name Address Phone Number

The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive, notify customers of problems with their orders, send tracking information, and send periodic updates on specials and new product announcements. Such addresses are not used for any other purpose and are not shared with outside parties.

You may also register with our website if you would like to receive our updates on our new products and specials.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

- Name (as shown on the order form) - E-mail address (as shown on the the order form) - Total amount of the products purchased, excluding shipping, tax, etc.

Privacy when linking from us to another site

Our privacy commitments, policies and certifications apply only to Mialacenamexicana.com. Once you leave Mialacenamexicana.com from any link on our site, please be advised that you are subject to the practices and policies of the new site. Please refer to their posted privacy policies or, if not posted, contact the security manager or customer service of the new site to get details about their privacy policy.

Our Commitment To Data Security: To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy: Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

How You Can Access Or Correct Your Information: You can access all your personally identifiable information collected and maintained by Mialacenamexicana.com by requesting this information via regular mail to: Security Manager, Mialacenamexicana.com, P.O. Box 211232, Chula Vista CA 91921.

Your request should include your complete mailing address and a written signature, along with a photo copy of your state driver's license. We will send the information, certified mail and require your signature before the information is released to you. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us: Should you have other questions or concerns about these privacy policies, please send us an email at sales@mymexicanpantry.com or write to: mialacenamexicana.com Attn: Security Manager P.O. BOX 211232 Chula Vista CA 91921 91921



Dear customer:
Our site requires a $15 usd minimum order (you can order a mix of any product). Orders above $100 can only be shipped to the billing address on file with your credit card company. During checkout, our site will provide you with an estimate of shipping and handling charges. In the event that the shipping charges are lower, we will adjust your shipping rate to the lower amount. Our goal is to process all orders within a 24-72 hour period of receipt of order do to the origin of the products being from Mexico. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM PST, excluding holidays US/MEXICAN).

Once your order is shipped, we will send you an e-mail which will include the tracking number(s) for your order and instructions on how you can keep track of your order on-line. Please allow 5-10 business days for delivery of your order.

If for any reason there is a problem with your shipment, please contact sales@mymexicanpantry.com within 15 days of placing your order. Otherwise, MyMexicanPantry.com will not be liable for any further delays or problems with delivery.

My Mexican Pantry reserves the right to hold any order for credit/debit card security review. If your order is affected you will be notified within three business days.

For customers requiring next day service, please select "UPS Next Day Air" at check out and submit your order before 12:00pm PST Monday - Thursday. The 24-72 hour processing period still applies since our products originate from Mexico.

Note: For orders outside of the USA and Canada, please visit our FAQ section. It is important to note that import taxes and charges are NOT included in the price of your order. The majority of shipments are delivered free of customs taxes and duties however occasionally the destination country's customs agency may select your shipment for assessment and could charge these duties and taxes. This charge varies from country to country and will not be covered by My Mexican Pantry. The customer is responsible for shipping costs should any package be held or denied by Customs.



Estimado cliente:
Nuestro sitio requiere una compra minima de $15 usd (puede ser una combinacion de cualquier producto). Los pedidos mayores a $100 solo pueden ser enviados a la direccion donde recibe sus estados de cuenta bancarios. Durante la compra nuestro sitio le proporcionara un estimado de los cargos por envío. En dado caso que el costo de su envío sea menor al estipulado al generar usted su orden, nosotros ajustaremos el costo de envio al menor precio. La mayoria de los pedidos son procesados en un periodo no mayor a 24-72 horas, esté periodo es debido al origen de nuestros productos que vienen desde Mexico. Todos los pedidos son procesados y enviados en horas láborales de Lunes a Viernes de 8:00am a 5:00pm hora del pacifico excepto días festivos Estadunidenses y Mexicanos.

Una vez que su pedido haya sido procesado se le comunicará mediante correo electrónico su numero de rastreo para que pueda consultar la fecha de entrega. El tiempo de entrega de su paquete puede variar de 5 a 10 días para ser entregado.

Mi Alacena Mexicana puede demorar su pedido para verificar información de su tarjeta de crédito o debito, si su pedido es afectado se le comunicará en un periodo no mayor a tres días hábiles.

Si por algun motivo hay un problema con su envio, por favor haganolo saber dentro de los 15 dias siguientes a la realizacion de su pedido a la siguiente direccion: sales@mymexicanpantry.com . De lo contrario, no nos hacemos responsables por cualquier demora o problema adicional en la recepcion de su pedido.

Para clientes que requieran servicio de entrega al siguiente dia, favor de elegir "UPS Next Day Air" en la seccion de "Check Out" Su compra debe ser realizada antes de las 12:00pm hora del Pacifico de Lunes a Jueves para poder brindarle este servicio. El pedido de proceso de pedidos a un aplica este siendo un lapso de 24-72 horas para ser procesado, ya que nuestros productos vienen desde México.

Nota: Para ordenes fuera de los E.U.A. y Canada, por favor visite nuestra seccion de preguntas frecuentes para mas informacion. Es importante mencionar que los cargos aduanales NO estan incluidos en el precio de su pedido. La mayoria de los pedidos son entregados libres de cobros aduanales, sin embargo, ocasionalmente, la aduana de su pais pudiera seleccionar su pedido para revision y en consecuencia, imponer cargos aduanales, estos cargos varian dependiendo del pais y no seran cubiertos por Mi Alacena Mexicana.




Mi Alacena Mexicana parte de Grupo Alacenas