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FAQ

Welcome to My Mexican Pantry, where you can shop an ever growing variety of high quality mexican products from brands you trust. Such as :Knorr, La Costeña, Herdez, Jumex, Del Valle y Nestle

Bienvenidos a Mi Alacena Mexicana. En esta página podrá adquirir toda clase de productos mexicano de las marcas que usted conoce: Knorr, La Costeña, Herdez, Jumex, Del Valle y Nestle


Dear Customer if you have any questions about your order or any other concern please feel free to write to the following address:

Grupo Alacenas
P.O. BOX 211232
Chula Vista CA 91921
sales@mymexicanpantry.com


Estimado cliente para cualquier duda o aclaracion favor de ecribir al siguiente domicilio.

Grupo Alacenas
P.O. BOX 211232
Chula Vista CA 91921

sales@mymexicanpantry.com
Customer Care Policy

We strive for customer satisfaction. You have a right to expect our products to perform as described on our site.

If you experience problems with your order, contact us as soon as you receive the package and no later than 5 days from time of delivery.

Email: sales@mymexicanpantry.com

Our refund policy applies, with the following exceptions:

- Products that were delivered intact and as described, but are merely not up the to the personal taste of the recipient. In other words, if you or someone else simply doesn't care for the product ordered, or they thought they were ordering something different, we will not issue a refund. - Cookbooks, magazines, novels, puzzlebooks and any other copyrighted materials are non-refundable.

We also do not guarantee orders that are damaged, delayed, lost or stolen because: - There were errors on the order that lead us to believe fraud might be involved. - The person ordering provided an incorrect shipping address. - The person ordering selected products or quantities in error. - The person ordering selected a shipping method for perishable or heat sensitive items other than those we recommend. - The person receiving the order did not check to see if the order was left at the door. - The problem was not reported within 5 days of delivery.

RESTOCKING FEE: In the event that products are returned to mymexicanpantry.com in sellable condition and mymexicanpantry.com has agreed to accept their return, a 25% restocking fee will be imposed - unless mymexicanpantry.com is clearly responsible for an error which is the cause of the return.

mymexicanpantry.com will not refund shipping and handling fees for orders which were properly delivered. mialacenamexicana.com will not accept shipping charges for returned orders unless we have agreed to this in advance of the return.

The following Terms and Conditions govern your use of the mymexicanpantry.com Site and the materials accessible on or from the site. Please read them carefully before using the site. Your use of the site means that you accept these Terms and Conditions. If you do not agree with these Terms and Conditions, you may not use the Mymexicanpantry.com Site.



Terms and Conditions of Sale

PLEASE READ THE FOLLOWING CAREFULLY. THE TERMS AND CONDITIONS IN THIS SECTION CONSTITUTE THE ENTIRE AGREEMENT BETWEEN MI ALACENA MEXICANA AND YOU (THE "CUSTOMER") FOR THE SALE OF PRODUCTS BY MI ALACENA MEXICANA TO YOU. BY ORDERING PRODUCTS, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

1. Products. Mi alacena mexicana may revise or discontinue products at any time. Mi alacena mexicana will ship products that have the same qualities and characteristics of the products ordered, but changes between what is shipped and what is described on the Site are possible, and Mi alacena mexicana reserves the right to substitute with an equivalent or better product. Mi alacena mexicana reserves the right, without prior notification and in its sole discretion, to limit the order quantity on any item and/or refuse service to anyone.

2. Orders; Payment; No Resale. Orders are subject to acceptance by Mi alacena mexicana. Payment must be received by Mi alacena mexicana prior to Mi alacena mexicana 's acceptance of an order and must be made by credit card or other prearranged payment method. Customer will pay interest on all past-due sums at the highest rate allowed by law.

3. Taxes. Customer is responsible for all applicable taxes that may be levied on the sale of Mi alacena mexicana products, including without limitation, duties, customs, sales, and withholding taxes. Customer is not responsible for Mi alacena mexicana’s franchise taxes or taxes on Mi alacena mexicana’s income. If applicable, a separate charge for taxes will be shown on Customer’s invoice.

4. Shipping. Customer is responsible for all shipping and handling charges. A separate charge for shipping and handling will be shown on Customer’s invoice. Mi alacena mexicana will provide a refund for damaged items in accordance with its refund policies.

5. Exchanges. From time to time, Mi alacena mexicana may, in its sole discretion, exchange products or portions of a product. Any exchanges will be made in accordance with Mi alacena mexicana’s exchange policies in effect on the date of the exchange.

6. Returns. In the event of a problem with a product, Mi alacena mexicana will use reasonable efforts to correct the problem in accordance with Mi alacena mexicana’s satisfaction policy.

7. Limited Warranties. Mi alacena mexicana DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8. Limitation of Liability. EXCEPT FOR PERSONAL INJURY OR DEATH, MI ALACENA MEXICANA 'S TOTAL LIABLITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, IS LIMITED TO THE PRICE YOU ACTUALLY PAID TO MI ALACENA MEXICANA FOR THE PRODUCTS MI ALACENA MEXICANA SOLD TO YOU WHICH FORM THE BASIS OF YOUR CLAIM. TO THE FULLEST EXTENT ALLOWED BY LAW, MI ALACENA MEXICANA EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS, EVEN IF MI ALACENA MEXICANA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9. Notice to Consumers. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you.

10. Governing Law. THIS CONTRACT WILL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA (EXCEPT AS PERTAINING TO CONFLICTS OF LAW). THE PARTIES HEREBY CONSENT TO THE EXCLUSIVE JURISDICTION OF AND VENUE IN THE FEDERAL AND/OR STATE COURTS LOCATED IN SAN DIEGO COUNTY, CALIFORNIA, FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS CONTRACT.

11. General Legal Provisions. Customer will comply with all applicable laws and regulations, including U.S. export laws. The terms and conditions set forth herein constitute the entire contract between Mi alacena mexicana and Customer. Any modifications of this contract must be in writing and signed by both parties. The waiver by one party of any default of the other party will not waive subsequent defaults of the same or different kind. Neither party will be responsible for any failure to perform due to unforeseen circumstances or to causes beyond its control.



Terms and Conditions Governing use of Web Site

Access to this site, www.Mialacenamexicana.com (the “Site”), is subject to the following terms and conditions.

1. Copyrights. All Site design, text, graphics, pictures, the selection and arrangement thereof, and all software (collectively, “Copyrighted Material”) are owned exclusively by Mi alacena mexicana. Mi alacena mexicana grants you a non-exclusive, revocable license to view, electronically copy and print portions of the Site for the sole purpose of placing an order with Mi alacena mexicana or using the Site as a shopping resource. Any other use of materials on the Site, including reproduction, modification, distribution, or republication, without the prior written permission of Mi alacena mexicana, is strictly prohibited.

2. Trademarks. Mialacenamexicana.com, the Mialacenamexicana.com design, and all titles, graphics and icons on the Site (collectively, the “Trademarks”) are owned exclusively by Grupo Alacenas. All unauthorized use of the Trademarks is strictly prohibited. All copying or imitation of the design and layout of the Site is strictly prohibited. All other trademarks, product names and company names or logos herein are the property of their respective owners.

3. Use. You may only access and use the Site for your own non-commercial, informational, and personal use. You are strictly prohibited from making any public or commercial use of the material contained on the Site, including without limitation all Copyrighted Material, Trademarks, and pricing information, without the written permission of Mi alacena mexicana.

4. Product Information. Although Mi alacena mexicana has attempted to provide accurate information on the Site as a service to its users, Mi alacena mexicana makes no representation as to the accuracy, appropriateness, legality, ownership or other aspects of any nutritional information or ingredient listings of products.

5. Links to Other Sites. As a convenience to Mi alacena mexicana users, the Site may contain links to web sites maintained by third parties. These web sites are not under the control of Mi alacena mexicana, and Mi alacena mexicana is not responsible for any material on, or privacy practices of, such web sites.

6. Disclaimer of Warranties. THE MATERIALS ACCESSIBLE FROM OR ON THIS SITE ARE PROVIDED "AS IS," AND MI ALACENA MEXICANA AND ITS SUPPLIERS EXPRESSLY DISCLAIM ANY IMPLIED OR EXPRESS WARRANTIES OR CONDITIONS OF ANY KIND, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RELATING TO SUCH MATERIAL. MI ALACENA MEXICANA DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, AND PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE.

No warranty is given that access to any information or materials on the Site, or this Site as a whole will be provided uninterrupted or free from errors or that any identified defect will be corrected. Further, no warranty is given that the Site or any information or materials are free from any virus or other malicious, destructive or corrupting code, agent, program, or macros.

Mi alacena mexicana may change the programs or products mentioned at any time without notice. Mention of non- Mi alacena mexicana products or services is for information purposes only and constitutes neither an endorsement nor a recommendation.

7. Limitation of Liability. TO THE FULLEST EXTENT ALLOWED BY LAW, MI ALACENA MEXICANA EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THE SITE AND THE MATERIALS ACCESSIBLE ON OR FROM THE SITE, EVEN IF MI ALACENA MEXICANA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8. Notice to Consumers. Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you.

9. Applicable Laws. Export of any material from the Mi alacena mexicana Site outside of the United States is subject to all U.S. export control laws and you agree to abide by such laws. ANY CLAIMS RELATING TO THE MATERIALS OR THE SITE WILL BE GOVERNED BY CALIFORNIA LAW, EXCLUDING ITS CONFLICTS OF LAW PRINCIPLES. YOU AGREE THAT ANY DISPUTE WITH MI ALACENA MEXICANA ARISING OUT OF YOUR USE OF THE SITE WILL BE BROUGHT EXCLUSIVELY IN THE STATE OR FEDERAL COURTS SITUATED IN THE STATE OF CALIFORNIA, AND YOU HEREBY AGREE THAT SUCH VENUE IS APPROPRIATE.

10. Revisions to Terms and Conditions. Mi alacena mexicana may revise these Terms and Conditions at any time. Revisions will be posted on this page and users are responsible for reviewing the page from time to time to ensure compliance. If Mi alacena mexicana makes a request to you to stop using and/or to promptly return or destroy any copies of the materials displayed on the Site, you will comply immediately with this request and will confirm in writing to Mi alacena mexicana within ten (10) days that you have done so.

Servicio a Clientes

Creemos en ofrecer siempre excelencia en nuestro servicio a clientes. Si por alguna razón no esta completa su orden o recibe el producto erróneo, debido a un error imputable a nuestra empresa por favor háganolo saber dentro de los 5 días de haber recibido su orden.

Excepciones:

Si por alguna razón el producto o el sabor no es de su agrado, el producto no es lo que esperaba, aún cuando el producto haya sido entregado en buen estado y a tiempo la entrega.

Asimismo, no ofrecemos garantia en ordenes que sufran demoras, daños, perdidas o robo cuando sean causados por las siguientes razones:

Debido a sospechas de que se este cometiendo un fraude.

Se proporciono un domicilio de entrega incorrecto.

La persona que hizo el pedido genero un error de cantidad o producto solicitado.

La persona realizando el pedido solicito un servicio de entrega inadecuado para productos que requieran refrigeracion o entrega express debido a sus contenidos perecederos.

La persona que recibe la orden no verificó físicamente que el pedido haya sido entregado a su puerta o buzon.

El problema no se reporto durante el periodo permitido de 5 dias para dar solucion.

Una vez realizada la compra, no hacemos devoluciones o cambios debido a errores cometidos por el comprador.

En dado caso que la empresa Mi Alacena Mexicana llegue a un acuerdo con el comprador de recibir una devolución se realizara un cargo por devolucion del 25% sobre el valor de cada articulo devuelto. Los costos de envio no son reembolsables.



Dear customer:
Our site requires a $15 usd minimum order (you can order a mix of any product). Orders above $100 can only be shipped to the billing address on file with your credit card company. During checkout, our site will provide you with an estimate of shipping and handling charges. In the event that the shipping charges are lower, we will adjust your shipping rate to the lower amount. Our goal is to process all orders within a 24-72 hour period of receipt of order do to the origin of the products being from Mexico. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM - 5:00PM PST, excluding holidays US/MEXICAN).

Once your order is shipped, we will send you an e-mail which will include the tracking number(s) for your order and instructions on how you can keep track of your order on-line. Please allow 5-10 business days for delivery of your order.

If for any reason there is a problem with your shipment, please contact sales@mymexicanpantry.com within 15 days of placing your order. Otherwise, MyMexicanPantry.com will not be liable for any further delays or problems with delivery.

My Mexican Pantry reserves the right to hold any order for credit/debit card security review. If your order is affected you will be notified within three business days.

For customers requiring next day service, please select "UPS Next Day Air" at check out and submit your order before 12:00pm PST Monday - Thursday. The 24-72 hour processing period still applies since our products originate from Mexico.

Note: For orders outside of the USA and Canada, please visit our FAQ section. It is important to note that import taxes and charges are NOT included in the price of your order. The majority of shipments are delivered free of customs taxes and duties however occasionally the destination country's customs agency may select your shipment for assessment and could charge these duties and taxes. This charge varies from country to country and will not be covered by My Mexican Pantry. The customer is responsible for shipping costs should any package be held or denied by Customs.



Estimado cliente:
Nuestro sitio requiere una compra minima de $15 usd (puede ser una combinacion de cualquier producto). Los pedidos mayores a $100 solo pueden ser enviados a la direccion donde recibe sus estados de cuenta bancarios. Durante la compra nuestro sitio le proporcionara un estimado de los cargos por envío. En dado caso que el costo de su envío sea menor al estipulado al generar usted su orden, nosotros ajustaremos el costo de envio al menor precio. La mayoria de los pedidos son procesados en un periodo no mayor a 24-72 horas, esté periodo es debido al origen de nuestros productos que vienen desde Mexico. Todos los pedidos son procesados y enviados en horas láborales de Lunes a Viernes de 8:00am a 5:00pm hora del pacifico excepto días festivos Estadunidenses y Mexicanos.

Una vez que su pedido haya sido procesado se le comunicará mediante correo electrónico su numero de rastreo para que pueda consultar la fecha de entrega. El tiempo de entrega de su paquete puede variar de 5 a 10 días para ser entregado.

Mi Alacena Mexicana puede demorar su pedido para verificar información de su tarjeta de crédito o debito, si su pedido es afectado se le comunicará en un periodo no mayor a tres días hábiles.

Si por algun motivo hay un problema con su envio, por favor haganolo saber dentro de los 15 dias siguientes a la realizacion de su pedido a la siguiente direccion: sales@mymexicanpantry.com . De lo contrario, no nos hacemos responsables por cualquier demora o problema adicional en la recepcion de su pedido.

Para clientes que requieran servicio de entrega al siguiente dia, favor de elegir "UPS Next Day Air" en la seccion de "Check Out" Su compra debe ser realizada antes de las 12:00pm hora del Pacifico de Lunes a Jueves para poder brindarle este servicio. El pedido de proceso de pedidos a un aplica este siendo un lapso de 24-72 horas para ser procesado, ya que nuestros productos vienen desde México.

Nota: Para ordenes fuera de los E.U.A. y Canada, por favor visite nuestra seccion de preguntas frecuentes para mas informacion. Es importante mencionar que los cargos aduanales NO estan incluidos en el precio de su pedido. La mayoria de los pedidos son entregados libres de cobros aduanales, sin embargo, ocasionalmente, la aduana de su pais pudiera seleccionar su pedido para revision y en consecuencia, imponer cargos aduanales, estos cargos varian dependiendo del pais y no seran cubiertos por Mi Alacena Mexicana.




Mi Alacena Mexicana parte de Grupo Alacenas